Its probably the smoothest product implementations Ive done since I started working here. Once the activation user successfully downloads and signs in for the first time, all other users can begin. Manage and improve your online marketing. 3. Storing files on the intranet rather than a department share drives allows you and your team to felixibility to access the files at any time, from anywhere, and on any device without having to connect through the VPN. Received a suspicious email? Outgoing calling plan allows to view the calling plan rules for outgoing calls. Follow the links below for information to help get started: Watch out for phishing scam emails. Contact a TPx expert to see how we can help your business operate smoothly and gain its competitive edge. The University of Maryland, Baltimore Countys Office of Student Disability Services (SDS) provides resources to students with disabilities, as well as those with temporarily disabling conditions and injuries, that may require accommodations in order to have equal access and full participation in all activities UMBC offers. LSC Phishing Report Having partners that we can rely on makes the job attainable. Click the User Information link on the left. Login using your assigned Username and Password. To turn this option on or off in the Call Connect Web Portal: You can draw up a list with your own order. There are different types of Call Forwarding: User id, first name and last name, language, email address, timezone, department. Go to the Spectrum Portal Proximus Group New window| Description. Webex App. This allows you to take a second call while you're on the line with another caller. Connect to the LSC VPN to access files on LSC share drives. Google Sites. "I've always loved TPx. 10 p.m. - 11:55 p.m. External: This displays the phone number of a person you call from a line that is not included in your Call Connect solution. To access your OneDrive account, log into your Microsoft Office 365 account, or use the "Go to My Storage (OneDrive)" quicklink in myLoneStar, to get started. If you have the advanced licence, you can set up email alert when you receive a call. Site may not meet accessibility guidelines. Sign in using your LSC password. Our Annual Report offers transparency and insight to the customers we support. To watch videos, visit our Cisco 6851 Videos page. Check or uncheck Active to turn the option on or off. You dont have to sacrifice on quality service to get IT thats affordable. Virtual Andrew. Webex App. Completely Uninstall Default Windows Store Apps in Windows 10. Teaching in a Classroom using WebEx Visit our shortcut list to find voicemail instructions, MyFiles, and tutorials, poster printing information and more. Login using your assigned Username and Password. Cisco Webex Root CA Certificate Update on 2021-03-31 Troubleshooting Expressway MRA Login and B2B Calling Issue due to Sectigo CA Certificate Expiry on 30th May 01-Jun-2020 Recover Video Communications Server (VCS) Web interface - Login using your assigned Username and Password.3. IMPORTANT! Channel ProgramWe're looking for motivated partners to join the TPx Channel, Affiliate ProgramBecome an affiliate, help your customers, get rewarded. You'll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms. These instructions describe how to install Office on your personal computer and/or device(s). Share and co-edit your schoolwork using Word, PowerPoint, Excel, and OneNote in real timeanywhere, any time, on any device. Find library hours, articles, books, videos and more. To watch videos, visit our Poly IP 6000 Videos page. This hides your phone number when you call someone (secret number). This view is shown after logging in to the Call Connect Web Portal. He's a cutie! Go to Spectrum Portal 2. With offnet mobility you can link one or more personal numbers (e.g. Enter a number first. Go to Configuring a VPN (virtual private network) Connection to the LSC Internal Network to get started. Fast flashing green three times, then repeats: System failed to boot up. Even if an email looks like it may be from your professor, another student, or even the OTS Service Desk. A new tab will open taking you to the Agent Console. All LSC accounts are password-protected. Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone There are numerous ways Lone Star College students, faculty, and staff, can collaborate - no matter if they're on campus or on the go. Starting with the June (42.6) release of Webex App, WebView2 is a prerequisite for using Webex App on Windows, and users without WebView2 installed won't be able to login. You can record or upload announcement and music that can be used for different services. Formerly known as Webex Events, schedule a Webex Webinar at lonestar.webex.com to meet online (50 or more people) with colleagues and students, share presentations, and hold video conferences. Access voicemail, program find me, follow me capabilities, set up distribution lists online and more. This activates automatic call forwarding to your voice mail, if it's activated. Login Server Address (Differs for clients, normally under Connection Settings). End Users: Click My Account. 2. Welcome to the Office of Student Disability Services! Discover your phone's features, set up and manage your voicemail. If you have the advanced licence, you can set up selective call forwardings. Faculty & Staff Technology Services Information Flyer, Resetting Your LSC Password (For Faculty & Staff Resetting While Off-Campus), Accessing a Shared Mailbox Using LSC Employee Webmail, Installing Cisco Jabber on a PC (LSC-Issued Computer), Installing Cisco Jabber on a PC (Personal Computer), Making a Phone Call from Your Computer Using Cisco Jabber, Making and Answering a Call Using Cisco Jabber, Using Lone Star College Voicemail, Including How to Access Messages & Settings Online, Accessing, Downloading, and Installing Microsoft 365, Back up Your Documents, Pictures, and Desktop Files/Folders with OneDrive, Store and Share Team/Department Files on the LSC Employee Intranet, SharePoint Quick Reference Guide for the LSC Employee Intranet, Adding a Shortcut from the LSC Employee Intranet to Your LSC OneDrive, Hold Small-Medium Group Online Meetings with Webex or LSC Zoom, Webex Transition to Virtual Learning Resource Center, Hold Large Group Online Meetings, Classes with Webex Webinars, Scheduling and Starting a Webex Webinar for Faculty & Staff, Deliver Hands-On Training, Tests, Breakout Sessions with Webex Training, Webex Training Adoption Toolkit - Benefits, Use Cases, Getting Started, & Best Practices, Getting Started with Webex Training Center, Up and Running with Webex Training Center, Connect to the LSC VPN and Access Share Drives, Configuring a VPN (virtual private network) Connection to the LSC Internal Network, Wi-Fi and Computer Resources for Teaching Remotely, Professional Development Resources from Organizational Development, Contacting OTS for Issues or Requests - Quick Links for Common Requests and More. Remember: All official communication from Lone Star College is sent through email including emergency information, school closure information and notifications. Check or uncheck Active to turn the option on or off. Carrier & Wholesale Solutions New window Portals. Here you can find all of our available applications for you to access online or to install on your computer. (mobile Version with QR codes). Find out what software is available in LSC classrooms and computer labs. View all legal documents including Terms and Conditions, Addendums, Rates and Fees, Service Level Agreements, and more. Locating Textbook Information in myLoneStar. CUP (Version 8.x and earlier) ** All Node Names (System > Cluster Topology)**Caution: Make sure that if you change this to FQDN, you can resolve this via DNS or the servers remain in the starting state! Date and Time Add NewClick this icon to add a new item, such as a new phone, new service, or a new speed dial number.. DeleteClick this icon to delete this setting.. Edit SettingsClick this icon to edit an existing setting.. LinkedWhen the Linked icon displays, phone settings for this particular phone setting are linked.If you update one of your phones, Share your IT bill with us and our knowledgeable experts will provide ways that you can help save money on your IT spending. Option three, skip to utility navigation and site search, School of Science, Technology, Engineering & Mathematics (STEM), Early Childhood Care and Education Pathway, Apply to CapU as an International Student, Health Insurance for International Students, Services & Support for International Students, International Leadership & Mentorship Program (ILMP), Frequently Asked Questions for International Students, High School Counsellors and Career Advisors, COVID-19 FAQs for Outbound Study Abroad Students, Academic Schedule and Important Dates Archive, Academic Information & University Policies, Classification of Subjects for Associate Degrees, USS100 - Introduction to University Success Strategies, USSD105 - University Success Strategies: Reading and Study Skills, BlueShore Financial Centre for the Performing Arts, Community Development and Outreach at CapU, Academic Planning & Program Review Committee, Archived 2014/2013 Budget Advisory Committee, Register Your Security Recovery Information, Update Your Security Recovery Information. UserWeb and CourseWeb (andrew.cmu.edu) Web Analytics. When resetting your password on an LSC-owned computer while off-campus, do not use Ctrl+Alt+Del. Your name will go into our monthly drawing for your very own plush OTiS. Learn top five cyber threats facing law firms and what you can do to protect yourself against them to protect your data. In the Voicemail list the following information will be available: Contact name. Pay your TPx invoice online or set up reoccurring payment options. Signaling System 7 (SS7) is an international telecommunications standard that defines how network elements in a public switched telephone network ( PSTN ) exchange information over a digital signaling network. Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone To watch videos, visit our Panasonic Cordless KX-TPA60 Videos page. 3. anchor Org/Admin/Compliance Officer level webhooks anchor. Webex. Check out all Lone Star College Resources at One Stop for Resources and Training. This is a view of the devices assigned to you. Downloads & Links. Long Distance & Voicemail Voice Help & Support TV TV Help & Support Collaboration Back to Products. Received a suspicious email? You will be taken to the Workflow application. Create call detail reports, manage your toll-free service and find more account details via OneCentral. 012123456). About; Log into myLoneStar and select the Student Email tile to get started, or go to https://portal.office.com and log in with your LSC email address and password. If you don't want your employees' phones to start ringing when they're on a call, check Do not ring if on call. With TPx, get affordable IT services without sacrificing on service. In addition to Webex, LSC Zoom Lonestar-EDU.Zoom.US is available as another video conferencing option to meet online with colleagues and students. Look up courses, build schedules and add, drop, or withdraw from courses. Upload documents to work on from home, share with others, work on simultaneously with others with Microsoft OneDrive. NOTE: Students can also access their email through Microsoft 365. Phone number. Accessing, Downloading, and Installing Microsoft 365. Webinars. Follow the link below for information to get started: Use Webex (formerly Webex Teams) at web.webex.com to stay connected to colleagues and students continuously with videoconferencing, group messaging, instant messaging, file sharing and more. Description. Watch out for phishing scam emails. To download Webex, visit our Getting Started guide. To watch videos, visit our Poly VVX 501 Videos page. Go to Office Quick Starts or Microsoft 365 Help & Learning for videos and training. To turn this option on or off in the Call Connect Web Portal: Check or uncheck Active to turn the option on or off. The software login is a 10-digit phone number with @voip.bhnis.net added to the end, so that it looks something like this - 5551234567@voip.bhnis.net. Select your category: Business Apps | Webex | Call Center | Portals | Administrators, Search for Anywhere Connect in the App Store, For the Anywhere Connect Skype for Business user. Only an administrator can change which call types are permitted. iStar Customer Experience Monitoring First you have to enter the "Off net mobility numbers" using the Add button. To turn this option on or off in the Call Connect Web Portal: Customer-configured service administration and alerting notifications, leveraging MSx Endpoints' library of automated procedures, and read-only access to audit information (make/model/serial of all machines, physical inventory of hardware, software, and path status). Signaling System 7 (SS7) is an international telecommunications standard that defines how network elements in a public switched telephone network ( PSTN ) exchange information over a digital signaling network. Impact to major services (i.e., myLoneStar, iStar, internet/network connections, email and phones) will be communicated ahead of time. Other Software Software. If you have a compatible device, you can activate the LED lamp on your phones in the Busy Lamp Field menu. Log into myLoneStar (my.lonestar.edu) and select the Employee Email tile.This will re-direct to your LSC Microsoft 365 account. Expert mode displays all the features of Call Connect. Report it! There are 2 views: In the default view, you only see the basic functions of Call Connect such as call forwarding and call waiting. To watch videos, visit our Poly Trio 8500 Videos page. Check or uncheck Active to turn the option on or off. Instead, use the "Reset Password" link on the myLoneStar log-in page or Enterprise Connect (for Mac users). To access the Call Center Agent portal please follow the steps below:1. With Microsoft 365 on your personal device(s), you will have access to the latest version of Word, Excel, PowerPoint, OneNote, and more! Go to Software Available in LSC Classrooms and Computer Labs. To watch videos, visit our Cisco 8851 Videos page. Learn three different ways an MSP can save you money and make your business recession-proof. Server Location (Setting must Match Certificate); Cisco Jabber Clients. Select your category: Phone and Voicemail Guides | Cisco Videos | Poly Videos | Panasonic Videos | VTech Hospitality Phones, Cisco 7841 - Quick Start Guide - Read Guide, Access the Voice Portal | Voice Portal Main Menu | Leaving Messages for Other Users, Cisco 6851 Quick Start Guide - Read Guide, Overview | Using Your Device | Voicemail Setup, Cisco 7832 Quick Start Guide - Read Guide, Cisco 8811 Quick Start Guide - Read Guide, Overview | Using Your Device | Visual Call Park | Voicemail Setup, Cisco 8851 Quick Start Guide - Read Guide, Overview | Key Expansion Module | Using Your Device | Visual Call Park | Voicemail Setup, Cisco SPA50X Quick Reference Guide - PDF - Read Guide, Setting up Voicemail From Your Poly Phone - Read Guide, Your Desktop Device | Using Your Desktop Device | Visual Call Park | Key Expansion Module | Your Add-on Cordless Device | Using Your Add-on Cordless Device | Voicemail Setup, Your Desktop Device | Using Your Desktop Device, Your Desktop Device | Using Your Desktop Device | Visual Call Park | Key Expansion Module, Your Desktop Device | Using Your Desktop Device | Key Expansion Module, Your Cordless Device | Using Your Cordless Device, Poly TRIO 8300 Quick Start Guide - Read Guide, Poly TRIO 8500 Quick Start Guide - Read Guide, Poly TRIO 8800 Quick Start Guide - Read Guide, Custom Greetings - Record Custom Voicemail Greetings - Read Guide, First Login With Voice Portal Wizard | Login | Voice Portal Main Menu | Record Custom Greeting | Configuring Your Personalized Name, Custom Greetings Uploading to the Announcement Repository - Read Guide. Use the Call Connect app to put a call on hold or switch between calls. Every Tuesday & Thursday Discover your phone's features, set up and manage your voicemail. Upon approval, students will receive a device and accessories, along with instructions on how to download LSC software for student use. If voice mail isn't activated, your caller will hear a busy tone. This activates call forwarding to a specific number or your voicemail. Get best-in-class managed IT services including internet, networks, cybersecurity, and cloud communications solutions at a price that wont break the bank. For step-by -step instructions on how to search for and enroll in classes, go to How to Search and Enroll in Classes. Although every IT project is directly tied to and aligned with supporting the mission of Lone Star College, our IT strategy allows us to approach initiatives with a specific focus so we are continuously improving in all areas. 2. Important Info for Faculty & Staff When Working Off-Site! To watch videos, visit our Cisco SPA502G Videos page. You can now play or delete your Webex Calling Voicemails and view up to 20 voicemail messages within the last 7 days in your Microsoft Teams application. 3. The scope of the report is a high-level review of the past year's accomplishments by the Office of Technology Services and the Office of Analytics & Institutional Reporting, as well as statistics and facts about our day-to-day operations and strategic plan. All official communication from Lone Star College is sent through email including emergency information, school closure information and notifications. Andrew Web Publishing System (AWPS) Content Management System (CMS) Google Forms. Click Add Phone Entry to add a contact person to your phone book, or click Batch Phone Entries to import a .CSV file with your list of contact persons. LSC Service Center Go to Spectrum Portal 2. If you have been using the Webex Meetings application, please be aware that we will be consolidating applications and moving to only using Webex (formerly Webex Teams) starting October 14. -- For employees: To see a visual representation of the wireless coverage in each building, go to Wireless Coverage on the Employee Intranet. Fast flashing green: The LED behaviour occurs in the following situations: Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Centers best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and Check out the External Resources page for a list of resources for wireless service by a variety of local providers as well as a few deals we have found for a low cost computer. Our faculty and staff continue to find ways to support our students, and their mission is to support you in that effort. Law firms are often the targets of cybercriminals because of all the private data. Licenses: What licenses are assigned to your user. Resolved issues and app versions for Webex App (42.4) April 19, 2022. Log into your virtual computer lab using AppsAnywhere. Check Your LSC Email Regularly In the Voicemail list the following information will be available: Contact name. This tab gives you a view on your last calls. Once you qualify for the program and pick up your equipment, go to LoneStar.edu/OTS-StudentDevice for pick-up location maps, setup instructions, and helpful resources; as well as for information regarding our Virtual Student Technology Bootcamp (available at no additional cost) where you will learn about the technology you will frequently utilize during your time at LSC. UEN is the Internet Service Provider for public education, the Utah System of Higher Education and state libraries. Log into myLoneStar (my.lonestar.edu), select the Student Email tile, and log in when prompted. Please choose between the following three options: Get easy access to our most popular links, resources, dates, and other information. Check or uncheck Active to turn the option on or off. After you activate the option, you need to restart the phone. You are now logged on to the Call Connect Web Portal. If you activate this option, you will see the landline and not the number to which the person has forwarded their calls. Tech Support: 24 hours a day, 7 days a week. Select Receptionist Console from the dropdown menu. For more information, refer to the LAN & firewall settings for Call Connect. Before starting these steps, make sure you close all running apps on your computer. That will only be applied during certain time periods or on specific days. Select "Call Center Agent" from the dropdown menu. Table 1. Contact Us. Date and Time Having several devices linked to the same user licence does not allow simultaneous calling. Nodes in an SS7 network are called signaling points. Follow the links below for information to help get started: Students who meet the minimum number of enrolled credit hours (a minimum of 6 credit hours during a fall or spring semester; 3 credit hours over the summer) may request the use of an HP Windows Laptop bundle (currently available) or an Apple iPad bundle (estimated to arrive August 30th) in order to complete their courses remotely. Make a Payment. LSC Email & Microsoft Office Slack, Webex, and so forth, and more than one tool is allowed. TPx will work with businesses of all sizes to create an IT services package for your needs. SeeLogging into Your Accountsfor troubleshooting help. Call us at: 1-866-272-5777. What's OTS been up to? Don't miss out on your chance to win. Upload documents to work on anywhere, share with others, or work on simultaneously with others using Microsoft OneDrive. When defining a number, the Advanced settings allow you to. Call us at 866-399-3699 about the right plan or service for your business. This hides your phone number when you call someone (secret number). Webex account: Overview, status of your webex account. Telindus New window Find Out More About Cyber Security Awareness. Manage and improve your online marketing. Learn how connectivity and security transforms business in a cloud-based world. LSC Zoom To access the LSC Employee Intranet, go to https://intranet.lonestar.edu and log in with your LSC username and password. Click Login. With Microsoft 365 on your personal device(s), you will have access to the latest version of Word, Excel, PowerPoint, OneNote, and more! LSC Employee Intranet **61*+447953222222*11*XX# where XX is the number of seconds before the call is sent to voicemail. For installation instructions, go to Accessing, Downloading, and Installing Microsoft 365. Add or remove phone buttons functions. Dont click anything or reply. Were most impressed with their systematic and timeline-oriented approach." Television. Admins registered in Control Hub with the Full admin role have the capability to register webhooks for their org by setting an additional field ownedBy with the value set to org.Compliance officers can also register webhooks for their org Site may not meet accessibility guidelines. NOTE: Various technology services may be impacted during these maintenance windows. Even if an email looks like it may be from a co-worker, supervisor, student, or even the OTS Service Desk. IT thats budget friendly? Select the, To host scheduled meetings of up to 1,000 participants, select the, To host an impromptu meeting of the people in a Webex space (up to 100 participants), right-click the space from your space list and choose. You can make it for specific callers and schedules. If you need assistance, the OTS Service Desk is open 24 hours a day, 7 days a week, 365 days a year (366 days during a leap year!) Go to Locating Textbook Information in myLoneStar. Enter the software login and password provided to you by your activation user or administrator. There are 2 views: Default view . Microsoft 365 and OneDrive Visit our online LSC Service Center day or night to look up helpful documentation, submit a ticket or open a live chat with one of our agents; or, you can always give us a call at 832.813.6600 (toll-free 866.614.5014). Be sure to check your LSC email every day for important communications. Report a Phishing Email Go to Software Available for Students where you will need to complete a quick assessment survey before you can access the list of available software titles and download links. Enter the phone number to which you want to forward your calls (e.g. Nodes in an SS7 network are called signaling points. In the Voicemail list the following information will be available: Contact name. With advanced licence, this service allows you to link any number, even if not hosted on our network and all the calls will be forwarded to this destination. Use the portal to access administrative controls for your website such as managing your FTP site and website forwarding. More information and instructions will be sent out via email toward the end of September. Review the Faculty & Staff Technology Services Information Flyer for a general overview of services that are available to students, or select the links below to learn more and find helpful How-To Docs, videos, and information regarding these resources. But as you are a professional, we have adapted solutions for your needs, on our professional website . Enter the user login email address and click Reset Click on the Voicemail icon to listen to messages. To turn this option on or off in the Call Connect Web Portal: Please choose between the following three options: Option one, skip to page content; Option two, skip to site navigation; Option three, skip to utility navigation and site search We will NEVER ask for your password or email you a link to update your account. AIR Dashboards & Scorecards -- Visit the LSC Service Center Knowledge Base for other helpful "How-To" docs. Click Add to create a new rule. Access your Call Recording dashboard and web interface for managing your company's recorded calls. The TPx Customer Portal allows you to quickly open and manage any requests for Technical Support or Billing inquiries. Mobile App Login Issues. You set up voicemail by dialling 222 on your mobile phone and following the voice prompt instructions. Phone number. During this time of uncertainty, learning and professional development continue to play a critical role as we take on the new challenges of this transition. Understand Bill Charges. Field Notice: FN - 70470 - Finesse Agent Login Fails after Upgrade of Jabber Client to 12.7 Single Line Configuration - Software Upgrade Recommended Field Notice: FN - 64029 - Cisco Business Edition 6000/7000 Series, RAID Settings Cause Severe Performance Issues - Configuration Change Recommended 24-Jan-2019 Expecting an email, but it hasnt shown up? View centralized installation, configuration and MSx Managed SD-WAN network monitoring. To clarify: if someone has forwarded their calls from a landline to a mobile number, you will normally see the mobile number. It is even possible to only enable them for specific callers. You can call back the contact from the voicemail by using the audio/video buttons. You can make it for specific callers and schedules. Click. You are now logged on to the Call Connect Web Portal. Check your Junk E-mail folder for any emails that may have inadvertently been caught in the spam filter. A team leader from the same company commented that sometimes colocated teams spread across his laboratory use electronic communication technologies such as e-mail, telephone and voicemail just as much as globally dispersed teams do a sign that people might be allowing short physical distances to become larger obstacles than they should. In each of the above cases, you can also choose to forward your calls to your voicemail. If you have the advanced licence this service allows to manage the devices assigned to you by your admin. If you have the advanced licence this service allows to be notified when the previously called busy party becomes idle and is connected without having to redial the phone number. Refer to the Download and Sign In (for Activation Users) and Download and Sign In sections. -- Contacting OTS for Issues or Requests - Quick Links for Common Requests and More My call centers: If you are assigned to several call centers, you can chose to which you will log in. If you have the advanced licence, this service allows to block incoming calls. To watch videos, visit our Cisco 7832 Videos page. The CTI UC service provides Webex App with the location of the CTI service, which retrieves a The Utah Education Network provides free web tools and services, such as lesson plans, videos, curriculum resources, student interactives and professional development for Utah educators, students and parents. /quiet Specifies a silent installation. Call history not updated on mobile app. We offer advice for finding things, too. UC Voicemail. To watch videos, visit our Cisco SPA525G Videos page. Let TPx help. -- LSC Resources & Tools Available Online - What's The Difference Between Them? to meet the ongoing needs of our students, faculty, and staff. I would recommend TPx because I feel like they have competent people providing competent solutions. Lone Star College-System Office 5000 Research Forest Drive The Woodlands, Texas 77381 832.813.6500, document.write(new Date().getFullYear()); Lone Star College, Student Technology Services Information Flyer, Forwarding Your LSC Student Email to Your Personal Account, Borrow, Pick Up & Set Up a Student iPad or Laptop (LSC TechConnect Program). Check or uncheck Active to turn the option on or off. Want to know how to put a call on hold or switch between calls in the Webex Call Connect app? If, as a user, you want to configure a schedule, you can do this in the Schedules menu: If you select Holiday Schedules you can add specific holidays automatically or manually. Phones and Voicemail. Faculty and staff should access their email by logging into myLoneStar. Important: The activation user must download and sign in before any subsequent users. The lamp will light up when the selected phones receive a call. To access the Call Center Supervisor portal please follow the steps below: 1. Prefer to do this on your mobile? To watch videos, visit our Poly VVX 250 Videos page. Check out the helpful info, tech fun, and more that OTiS tweets to his followers. Go to Software Available for Faculty & Staff for the list and download links. Check out the resources below for helpful links, information, and tutorials to help you get started with technology services at LSC. Complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, or call the OTS Service Desk at 832.813.6600. Then To turn this option on or off in the Call Connect Web Portal: For Administrators. This activates call forwarding to a specific number or your voicemail. It is a big requirement that our network is being watched by someone, and its a great feeling that TPx is on top of that., When we have a stadium full of guests and run into an issue, we need an immediate response, and TPx always comes through. your mobile, your private land line, ), even if not hosted on our network, to your Call connect business account number. Manage Call Alert Notification, Call Center Reporting, and Workgroup Monitoring services. access to various student or employee information and resources. Login using your assigned Username and Password.3. For detailed instructions, go to Resetting Your LSC Password (For Faculty & Staff Resetting While Off-Campus). Optimum customers have read access. When in doubt, contact the OTS Service Desk for verification. To watch videos, visit our Poly Trio 8800 Videos page. In order to help our students be successful, Lone Star College provides Microsoft 365 (formerly Office 365) and 1 TB of OneDrive storage to every enrolled student. If you have the advanced licence, this service allows to play an audio or video announcement to callers before the call is connected. Send and receive faces, view fax history, and manage address books. Click the "Report Phishing" button in Outlook or Webmail, complete the "Report a Phishing/Scam/Spam Email" form in LSC Service Center, or call the OTS Service Desk at 832.813.6600. Need help using Microsoft 365? Learn how connectivity and security transforms business in a cloud-based world. Date and Time Faculty & Staff, you could win an OTiS! Sitemap, General terms and conditions, consumer info. No ringing sound for incoming calls. Add or remove an additional device on your user licence. You can also change safe senders by clicking the three dots in the right corner of the email and changing the security options to Mark as not junk. NOTE: Faculty, Staff, and Retirees can also access their LSC email through Microsoft 365 or Outlook.com. To access the Call Center Supervisor portal please follow the steps below:1. Check or uncheck Active to turn the option on or off. Very knowledgeable." 3. Microsoft 365 and OneDrive You can link one or more personal numbers (e.g. CSCwd25123. Search Submit Clear. If you're configuring voicemail access for Webex App users, ensure that you identify a directory number in your Unified CM deployment to use for voicemail system access.. LSC Resources & Tools Available Online - What's The Difference Between Them? Its critical to have that support. Have been with them for over 10 years and their CS is top notch. Sign in using your LSC email address and password. Core customers have read/write access to manage their configurations. Subscribe to our YouTube channel to get the latest videos on how to navigate and complete tasks in myLoneStar and other iStar applications such as: Students should access their email by logging into myLoneStar. Log into myLoneStar and select the Employee Email tile to get started, or go to https://portal.office.com and log in with your LSC email address and password. In addition to Webex, LSC Zoom Lonestar-EDU.Zoom.US is available as another video conferencing option to meet online with your instructors or other students. In the All Contacts menu, you can create a phone book. Access Web Portal. Conferencing details are required to set up. Call Connect has been upgraded to the latest version to allow for future innovations and excellent accessibility. 1. Click Add Phone Entry to add a contact person to your phone book, or click Batch Phone Entries to import a .CSV file with your list of contact persons. Login to WINGS with your campus username and password. If voice mail isn't activated, your caller will hear a busy tone. To switch to this view, click on Expert mode in the top right corner. ServicesCloud CommunicationsManaged IT ServicesManaged Security Services, Contact UsContact SupportContact SalesOffice Locations, PartnersChannel Partner ProgramBecome a PartnerAffiliate ProgramRefer a Customer, ResourcesOverviewProduct LiteratureWhite PapersCase StudiesVideosInfographicsBlogClient DownloadsBandwidth Speed TestCybersecurity Risk CalculatorNetwork Threat MapLearning Center, AboutCompany OverviewLeadershipPress ReleasesAwards & CertificationsCareers, SupportOpen a Support CaseTrack a Support CaseSystem Performance StatusSupport CenterTPx Service Portal, Working with TPx was super easy. Select "Call Center Agent" from the dropdown menu. In Call Logs, you will find a history of all your incoming, outgoing and missed calls. CSCwc64862. Google Meet. The Office of Information Technology provides enterprise IT solutions to the State of Alaska. IT Services provides various services to Capilano University students. Product overview. Zoom. 3. A new tab will open taking you to the Supervisor Console. To turn this option on or off in the Call Connect Web Portal: When you partner with TPx, you gain the expertise of hundreds of certified IT experts. Use a unique password, preferably a sentence, and do not share it with anyone or enter it into a website without being sure it is associated with Lone Star College. Use the Webex Call Connect app to forward your calls. You can link any number, even if not hosted on our network and all the calls will be forwarded to this destination. To watch videos, visit our Poly VVX 601 Videos page. CSCwb26903. You're very welcome to explore our private website. Not sure where to go to find out what textbook(s) you may need for class? Admins/Compliance Officers often want to have an org wide view of meeting events. Cisco WebEx Messenger Service with SSO msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR =1 AUTHENTICATOR =WEBEX SSO_ORG_DOMAIN =example.com Where: CLEAR =1 Deletes any existing bootstrap file. Link opens guide in a new window. To watch videos, visit our Cisco 7841 Videos page. Analytics and Institutional Reporting (AIR), Campus Health, Safety, and Risk-Management Awareness (CHSRMA), Drug and Alcohol Abuse Prevention Program (DAAPP), State Auditor's Office Fraud, Waste or Abuse Hotline, Texas Higher Education Coordinating Board (THECB), For meetings of fewer than 20 participants, we recommend using your Webex Personal Room. Seamlessly connect with customers and suppliers, Increase productivity and remove complexity from your network, Secure your business with cybersecurity services, Stay connected with unified communications. To watch videos, visit our Poly VVX 301 Videos page. Every Lone Star College Faculty & Staff member is allocated a Microsoft 365 (formerly Office 365) and 1 TB of OneDrive storage to use on-the-go. Administrator and End User portal access to activate, deactivate and configure SmartVoice features. About Our Coalition. Collaboration Overview Webex Microsoft 365 Collaboration Help & Support Cybersecurity Website Login Issues. Report it! Read our Case Studies. Read our reviews on Google, "TPx Communications has helped us raise awareness on preventing email phishing through their security tests. To download and sign in for the first time, follow these steps: Click here to begin. You can now play or delete your Webex Calling Voicemails and view up to 20 voicemail messages within the last 7 days in your Microsoft Teams application. To watch videos, visit our Cisco SPA508G Videos page. While away from campus, make phone calls from your LSC office number using Jabber, and access your voicemail online. Click add to create a new rule. There is a variety of software available that can be used at home. Use SurveyMonkey to drive your business forward by using our free online survey tool to capture the voices and opinions of the people who matter most to you. Provides access to Contact Center modules that enable authorized users to view real-time and historical contact center data, silently monitor interactions (calls, chats, emails) directed to destination sites, create agent accounts and other contact center resources, and control contact treatment and distribution by creating and editing scheduled contact routing strategies and team capacity strategies. To watch videos, visit our Poly VVX 450 Videos page. Review the Student Technology Services Information Flyer for a general overview of services that are available to students, or select the links below to learn more and find helpful How-To Docs, videos, and information regarding these resources. Long Distance & Voicemail Voice Help & Support TV TV Help & Support Collaboration Back to Products. I've also worked with their engineers and project coordinators without a hitch. Our employees are now able to spot phishing emails and handle them appropriately." My status: Use this setting tab adjust you status in the call center : log in, log out. 3. ", "Our IT department is a two-man team. Use Webex (formerly Webex Teams) at web.webex.com to stay connected to your professors and classmates continuously with videoconferencing, group messaging, instant messaging, file sharing and more. This site was created and is managed in accordance with Belgian law. A new tab will open taking you to the Agent Console. Need ideas on how to save on your IT budget? You dont have to be an expert on everything, you just need a partner who is. For meetings of fewer than 20 participants, we recommend using your Webex Personal Room. Read our reviews on Clutch, "Each month, our metrics continue to improve and our hit rates are consistently going lower and lower. Check out these documents for more details: Use Webex Training at lonestar.webex.com to deliver live, interactive sessions to students anywhere, and keep them engaged with hands-on training, tests, and breakout sessions to enhance their learning. Command or Action Purpose; Step 1: Configure voicemail pilot number. Step 2: Configure UC services. To watch videos, visit our Cisco 8811 Videos page. Call Center. Icon. As security threats continue to evolve and become much more sophisticated, businesses need to ensure their data and environment is secure. 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