We can't update WebEx Meeting clients to40.2.16.14. Problem Description: When trying to update the WDA via the blue update button, customer runs into error message: "We can't update your Cisco Webex Meetings desktop app because we can't verify the security certificate for your Webex site. Start for Free See Plans & Pricing. If this behavior is not desireable, you may push the updated meetings client via software distribution tool [PC/Mac] to the users directly to prevent this potential delay on joining meetings if there is a mismatch. There is also this help article but nothing mentioned here. To manually check for updates, from the Home ribbon in Microsoft Outlook, click Schedule Meeting > More > Check for Updates in the Webex group. This error may occur because we cant access the digital signature site, your firewall has blocked external access to the revocation server, or there is a problem connecting to the network, contact your administrator for assistance. The in-meeting client upgrades itself automatically if necessary at meeting join time. This vulnerability is fixed in Cisco Webex Meetings Desktop App Release 33.6.4 and later releases. for Updates, Automatically upgrade Webex The final release for Productivity Tools for Mac will be 41.5 as Microsoft plans to block injection-based plugins on Mac Outlook beginning in the Fall. Uninstall Webex Productivity Tools. If you are not using Webex Productivity Tools and the users are also not logged into the Webex Meetings Desktop App, the client will still load the newest version of the client and install it into\AppData\Local\Webex\Webex\ and there in a meetings folder. Usually client are behind proxy and firewall, but we have same error message with direct access to Internet. is optionally presented to the user if this flag is on the site, otherwise they do not see it. Starting with WBS39.10, there are two separate packages for the Webex Meetings Desktop app and Productivity Tools. On the app menu, select Cisco Webex Meetings. When our site version is upgraded the Webex Meetings Desktop App is downloading automatically the newest version and installs it into \AppData\Local\Webex. I trying to made update manually by extractingptupdate.7z and renamingatgpcdec.7z toatgpcdec.dll and copy to "WebEx\Webex\Applications" folder and it's work but it's not the right process Could you please help me to know why we have this error message? Is there a way to force the client to update without requiring the user to launch the client short of repushing the client via SCCM? The in-meeting client upgrades itself automatically if necessary at meeting join time. Restarting Microsoft Outlook will update Productivity Tools automatically. 5 Helpful Share Reply Sebastian Leuser Update Webex Meetings Desktop Client without User Interaction, Customers Also Viewed These Support Documents, https://help.webex.com/en-us/yvd37q/Update-the-Webex-Meetings-Desktop-App-and-Productivity-Tools-WBS39-10-and-Later. Tools automatically. The issue is that method does not meet our needs and we are trying to avoid attempting to push SCCM updates out to 100k+ user laptops every time there is a Webex update so that associates who irregularly use Webex do not fall so behind on client updates from both an end user experience impact as well as a security patching concern, This help document may be useful if you're an admin:https://help.webex.com/en-us/yvd37q/Update-the-Webex-Meetings-Desktop-App-and-Productivity-Tools-WBS39-10-and-Later. If there is an update available, there will be a red dot visible on Schedule Meeting. This vulnerability is due to improper validation of messages processed by the Cisco Webex . Yes, thank you! If this behavior is not desireable, you may push the updated meetings client via software distribution tool [PC/Mac] to the users directly to prevent this potential delay on joining meetings if there is a mismatch. Update the Webex Meetings Desktop App and Productivity Tools (WBS39.10 and Later), Small business account management (paid user), Check app, Meetings. We are running an automatic update for many customers. This vulnerability occurs when this app is deployed in a virtual desktop environment and using virtual environment optimization. L23066 - "We cannot update your Cisco Webex Meetings because we cannot verify the security certificate for your Webex site. From the Home ribbon in Microsoft Outlook go to Cisco Webex and click More > Check for Updates. In the top right corner of the Cisco Webex Meetings desktop app, click Update. Yes, thank you! Productivity Tools on a regular basis. If you are using the productivity tools and the users are logged in, the desktop app should take over the account information of the productitivty tools and upgrade the client. Thanks for any input, Thanks for the replies and we understand how it works out of the box. Welcome to the Webex Community. Productivity Tools when new versions are available unchecked in Contact your administrator for assistance. Welcome to the Webex Community. This error may occur because we can't access the digital signature site, your firewall has blocked external access to a revocation server, or there's a problem connecting to the network. The vulnerability is due to improper validation of URL parameters that are sent from a website to the affected application. are you using also the Webex Productivity Tools or have you only Webex Meetings Desktop App installed? Update the Cisco Webex Meetings Desktop App, Small business account management (paid user). Get started for free. We are having an issue where users who do not launch their Webex Meetings desktop client are not getting updates pushed from the cloud. This is your home to ask questions, share knowledge, and attend live webinars. Click Update now in your Meetings desktop app. Not really Certificate error message when trying to update Cisco WebEx Meeting to 40.2.16.14, Customers Also Viewed These Support Documents. Update the Desktop app and Productivity Tools to ensure you're always using the latest versions. If your site is set to automatically update to the latest version, then users will see a red dot visible on Schedule Meeting. You can click Update or wait for it to automatically update to the latest version. The pre-meeting app is provided by default and is automatically installed as a part of the Desktop app package. Sametime, Microsoft Lync, Internet Explorer, and Skype for Business from 41.2. Productivity Tools when new versions are available, Microsoft plans to block injection-based plugins on Mac. This is also documented in the article Update the Cisco Webex Meetings Desktop App. Webex Site Administration or Webex Control Hub, then Productivity Tools will stay on Step 1 Download the Webex Meetings desktop app.Double-click the webexapp.msi file and follow the installation instructions. version 39.10. So, if your If your site administrator leaves the Automatically upgrade Webex Users can update the Cisco Webex Meetings Desktop App by launching the Cisco Webex Meetings application and clicking the gear icon in the top right of the application window and then choosing the Check for Updates entry from the drop-down list. An attacker could exploit this vulnerability by persuading a user to follow a URL to a website that is . 1. Click Check for Updates. After the update finishes, you'll see your upcoming meetings. Update the Cisco Webex Meetings Desktop App Update your Cisco Webex Meetings desktop app to ensure that you have the newest features and fixes. IT administrators will then have to deploy the latest version of Files are correctly download to %tmp%\ptools-AD1E4790-9F8F-47B6-867C-AF01F24A6D81 folder : hash and size of .7z files sound good (but are not copy to the right place). Not really It shows the features and functionality of the Webex App, starting with . CSCvr85747 - Unable to update the Cisco desktop application and getting an error Can more specifics be posted on which Webex Desktop app version resolves the issue? If you are selected for automatic update, you'll receive email about your update timeline. We are also running the Webex Meetings Desktop App in the background in combination with the productivity tools. The Update button appears after the download completes and you're ready to install the update. The upgrade of the desktop app itself will not be triggered because the client does not know that the home webex site of the user is upgraded because there is no linking between the Webex Meetings Desktop App and the site. They're listed in the Webex App Meetings calendar. Productivity Tools no longer supports integrations with IBM Lotus Notes, IBM Cisco Webex Meetings Desktop App Before you begin Click Update to get the latest version of the desktop app. You can update to the latest Webex Meetings version without being asked for an administrator user name or password. for Updates. Update the Desktop app and Productivity Tools to ensure you're always using the latest versions. This is your home to ask questions, share knowledge, and attend live webinars. A vulnerability in Cisco Webex Meetings Desktop App for Windows could allow an unauthenticated, remote attacker to overwrite arbitrary files on an end-user system. This error may occur because we cannot access the digital signature site, your firewall has blocked external access to a revocation server, or there is a problem connecting to the network. To manually check for updates, select the gear icon and click Check During the update process we have error message : L23066 - "We cannot update your Cisco Webex Meetings because we cannot verify the security certificate for your Webex site. Additional features, storage, and support start at just one low price. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Mac based Outlook customers who wish to use Webex should move to the Cisco Webex Scheduler. In the drop-down list, select Check for Updates. https://help.webex.com/en-us/WBX9000032634/Unable-to-Update-the-Webex-Desktop-App Cisco Bugs 2 people had this problem Windows Mac Was this article helpful? If your site is set to automatically update to the latest version, then users restarting Microsoft Outlook will update Productivity Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. Update the Webex Meetings Desktop App and Productivity Tools (WBS39.10 and Later) Starting with WBS39.10, there are two separate packages for the Webex Meetings Desktop app and Productivity Tools. Download the intermediate certificate from: Download theDigiCert Trusted Root G4from . Webex Productivity Tools is a separate package from the Webex Meetings desktop app. . "Root Cause: Some lock-down environments may not have user access to install certificates after they expire.Install the Intermediate Certificate: Small business account management (paid user), http://cacerts.digicert.com/DigiCertSHA2AssuredIDCodeSigningCA.crt, http://cacerts.digicert.com/DigiCertAssuredIDRootCA.crt, https://knowledge.digicert.com/content/dam/digicertknowledgebase/DigiCertTrustedRootG4.crt. This error may occur because we can't access the digital signature site, your firewall has blocked external access to a revocation server, or there's a problem connecting to the network. This error may occur because we cannot access the digital signature site, your firewall has blocked external access to a revocation server, or there is a problem connecting to the network. Open the Cisco Webex Meeting desktop app. A vulnerability in virtualization channel messaging in Cisco Webex Meetings Desktop App for Windows could allow a local attacker to execute arbitrary code on a targeted system. Update your Cisco Webex Meetings desktop app to ensure that you have the newest features and fixes. Contact your administrator for assistance.". Users can update the Cisco Webex Meetings Desktop App by launching the Cisco Webex Meetings application and clicking the gear icon in the top right of the application window and then choosing the Check for Updates entry from the drop-down list. From the Finder, choose Applications > Webex, select Productivity Tools, click Uninstall, and enter your Mac password. Via site-specific controls the site owner can decide whether or not the pre-meeting client is suggested to be upgraded by the participant ["a new version is available do you wish to download it?"] With Webex App and Control Hub, your organization administrators can deliver all Unified Communication and Collaboration services (messaging, meeting, and calling) to users through a single client. The Update button appears after the download completes and you're ready to install the update. End of Support for Mac Productivity Tools. The Update button appears after the download completes and you're ready to install the update. This is correct, the only time the Webex Client [pre meeting and in-meeting respectively] check their installed version vs the site they are attempting to join is at meeting start time. Conditions: Meetings desktop App > Gear icon > check for updates > Displays upgrades > Then error appears. Update the Cisco Webex Meetings Desktop App Update your Cisco Webex Meetings desktop app to ensure that you have the newest features and fixes. Windows Mac Was this article helpful? Error: "We can't update your Cisco Webex Meetings desktop app because we can't verify the security certificate for your Webex site. administrator does not mass deploy the pre-meeting desktop app, then it will be installed automatically. Web conferencing, online meeting, cloud calling and equipment. 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