Centrally control the full lifecycle of your customer interaction use cases. Created Date: 6/6/2022 3:53:22 PM . Go beyond just inbound and outbound. Benefit from a secure, scalable, and compliant enterprise-grade CPaaS that is used by large global organizations. Help operations staff keep your customers informed. Leverage pre-built integrations with CRM, marketing, and contact center systems. a digital-first, next-generation platform. . 15 0 obj This presentation by Thorsten Schneider focuses on the cloud solution Webex Connect (IMI mobile) and its features.https://www.bucher-suter.com/ Webex Connect is a fully programmable CPaaS solution with the choice of . Find out why IDC believes that flexible enterprise CPaaS platforms will transform customer experiences and enable enterprises to differentiate their services. There are limits imposed on sandbox accounts to ensure that they are used for testing concepts and are not used for spamming. <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 610.12 225.41 622.12]>> View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices. designed to improve satisfaction. Phone Series. Good Customer Experience Directly Impacts an Organization's Bottom Line. are available only in full platform mode. 17 0 obj Integrate seamlessly using REST/SOAP APIs, message queues, FTP/sFTP, among other options. Step 4: Create an Entry point on the . 10 0 obj % <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 627 135.37 639]>> 16 0 obj <> <>stream 8 0 obj (invalid_anc0) Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). rH;d$Wd%VxWYLE0&a:,Qd$a0 For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. \q :Ro?2-o' X-Vh,j,/Uk~//}?{lx1lI_M}/MG#2e,6'p9,pP+6rH;U3;k^B2\X =V."gx.NnH2XdZ4 .EUYZ^%/gofeY?OVgkn]?1c0\GGg Deploy enterprise-grade out-of-the-box applications designed for specific business users. Webex Connect is a cloud communications platform that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. endobj endobj Leverage the no-code toolset including template designer, curator console, and one-click testing to rapidly build your own bots. With Webex Connect, businesses can now be where their customers . Webex Connect provides a low-code environment that allows businesses to orchestrate customer journeys across digital channels in a centralized manner. Configure your own custom reports and dashboards. Hello Iam traing to configure webchat, in webex connect workflow, I load the flow, Live Chat Inbound Flow.workflow, form GIthub I configure my form template, my chat templete , entry point and Queu, when I configure my domain, the templete works , but when i start a new conversation the FORM is . work you do, not where you do it. The Webex Connect developer sandbox is a pre-configured environment in which you can prototype applications with channels such as SMS, voice, and WhatsApp. Allow enterprises to build and test applications with a simple and easy-to-use developer sandbox that provides channel APIs and platform capabilities such as flow builder, debugging, and reporting. Try for freeAccess documentationDeveloper support. Engage via more digital channels: Customers can now engage via 16+ channels, now including Instagram and Google Business Messages. 18 0 obj Forrester's Total Economic Impact (TEI) study of Webex Connect finds that the platform delivers a 330% ROI. Integrate customer interactions with backend systems to achieve end-to-end automation. The sandbox supports SMS, voice, and WhatsApp messaging along with the ability to integrate with your business systems. Business-class phones for the desk, the frontline, and Video Manage user roles and permissions across functions, business units, and geographies. get work done. Let customers connect their way with Webex Contact Center in Japan Announcing further international expansion with a new data center coming for Japan that provides in-country data residency. You do not have to create the flow from the start. 7 0 obj 12 0 obj WebChat New Digital Channels FORM issue. It focuses on enabling capabilities in six key areas: Find out more about Webex Connect or get started by visiting our developer portal. Let teamwork thrive. Step 3:Register to the Webex Contact Center with the Register To Webex Engage option > Select the Webex Connect is a fully programmable enterprise CPaaS solution that brings all communication channels and business systems together for better customer and employee interactions. Empower agents with AI capabilities Enterprise-grade security, Capture and manage consent across channels. Additionally, some of the enterprise-grade features such as single sign-on (SSO), audit trail, ability to create dedicated workspaces for various teams and groups within a large enterprise, and ability to add multiple users to the same account, etc. way of collaborating thats centered around the Developer CPaaS is the traditional form of CPaaS where single-purpose applications are coded to power specific use cases. Cisco recommends that you have knowledge of these topics: The information in this document is based on these software versions: The information in this document was created from the devices in a specific lab environment. Webex Connect (also known as imiconnect) is a cloud CPaaS (Communications Platform as a Service) platform that enables organizations to automate and orchestrate communication with their customers via digital channels (SMS, WhatsApp, RCS, FB Messenger, etc). Learn how Webex Connect can help you manage an increasingly complex communications landscape and deliver a differentiating customer experience. Step 3: Register to the Webex Contact Center with the Register To Webex Engage option > Select the service > select Register. Step 6: Create a SMS flow. Webex Connect. Log into your account. Use our pre-built reporting, data visualization, and descriptive analytics to understand and optimize how your customers interact with you. ?f![U[#~p):u}N Entertainment. Cloud communication platform to automate and orchestrate your customer interactions. In our recent consumer research study, 75% cited customer service as a reason for being a repeat customer. Solutions for (invalid_anc1) Gary Forrest, CEO at Pure IP, commented: "As our customers solidify hybrid working . Panels for booking rooms, advanced microphones, and Use our low-code visual builder to configure channel capabilities or embed our APIs into your existing applications and services. Copyright @2000 - 2022 IMImobile Limited. Step 7: Edit the ALL SMS nodes and add the number as the From Number. When you are ready to upgrade to a production account, please either click the request upgrade button on the top right of the sandbox home screen. Call, meet, co-create and Make every call count. We are pleased to work with imimobile, a partner with proven experience and track record in the financial services sector and look forward to delivering greater personalization for our clients. It is designed to allow enterprise developers and IT leaders to trial the APIs, SDKs, and advanced CPaaS capabilities of Webex Connect. Rapidly automate customer interactions across multiple channels. With Webex Connect, businesses can now be where their customers . xVv6+fI.Q/6z"A E hO&%!`n dA'}`SyJ5Z (,z,';ke!_oWsT plxW Webex Connect is an easy-to-use cloud communications platform that is secure and scalable, enabling enterprise developers to build smarter interactions and richer, frictionless experiences on any communications channels, reducing complexity and enabling rapid innovation. <>stream x1 g O 8 (invalid_anc18) The communications platform as a service (CPaaS) market can be divided into two distinct approaches: developer CPaaS and enterprise CPaaS. h"EDDXP]1^DUUp8gx7`0yF:x5dV a'woe:d6uo|w_;uek|`)%A.XDqe&1::V2j$1Ctt9_5e2)+k]m-J->HOsA^AY$C-evfFWh)E;d5yVWu"RH@pxp,XO44%B>rkf`0$\g2% i%0 3 0 obj audio, wherever you work. Additional features, storage, and support Catch-up on the CPaaS session replays for the latest insights from this year's event. This website is powered by Google reCAPTCHA, Francois Viviers, Marketing & Communications, Capitec Bank. The process to add SMS numbers on the tenant is to submit a 10DLC form to the Webex Connect team. Step 5: Create a queue and assign a team to the call distribution. All of the devices used in this document started with a cleared (default) configuration. <>stream Phone Series. 2 0 obj creating customer delight. Contributed by Bhushan Suresh, Cisco TAC Engineer. Get outstanding QB2OAYP zu)>\XpeB>_*0B_x\@x>.m/^}VS?Y-\1`nw2C]H~p[oeZ6>'Omy-Oj-1cj9vLOF&xdD{;y_~jF*`^ I.$. With Webex Connect, Webex Contact Center and Contact Center Enterprise customers can now access key digital channels via chat, email, and SMS, as well as digital self-service via bots. <> Business-class phones for the desk, the frontline, and . <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 660.77 106.02 672.77]>> Our visual builder provides out-of-the-box support to cater for customer preferences. <> Our high-performance execution environment scales elastically to keep up with changes to your customer interaction volumes. endobj e{5=E50{5u9e~ H,1@q>L$KK(?3P-E!V//j-hS7T-VLKD7ELo_ZQ"H,6jk,Y}YS&o'k/@|`u{yDCRf.w5Wi~U^w!;qm{q;?!CB(#,}&|QdDKV'~qC}aXB7Q+t |!kG5(I;\MyK}L>1Xpcdh,>58maP7Zk}=5w+Zb5/y>xk;>_{Yk36'oofE=M`x]utU=Go?}-ez_s:hBdG_ All-in-one presentation displays, video meetings, digital whiteboards. Please reach out to your Customer Success Manager or Partner Success Manager for the sample form. Use Natural Language Processing (NLP), Natural Language Understanding (NLU), and AI capabilities to power conversational customer interactions. Step 2:Select the number and select Manage. Make every call count. The Webex Connect developer sandbox is a pre-configured environment in which you can prototype applications with channels such as SMS, voice, and WhatsApp. Empower your customers to decide how and when they wish to be contacted. Further, our developer support teams are ready to assist with questions you may have via the developer support forum, located at https://community.cisco.com/t5/imiconnect/bd-p/connect. Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment. y!Ed]o}ooO?) With many enterprises actively looking to accelerate their digital footprint, it is imperative that their IT teams . All Rights Reserved. 13 0 obj Use APIs, low-code tools, and pre-built capabilities to quickly build and configure customer journeys, and seamlessly integrate with customer and partner-facing applications and processes. Eliminate distance. 24 0 obj endobj 6 0 obj Read the report for actionable CX insights. (invalid_anc4) the first best-of-breed suite for hybrid (invalid_anc2) Webex Connect is a fully programmable CPaaS solution with the choice of API, SDKs and low code tools, and includes capabilities for full lifecycle management of interactive customer experiences. This document describes the steps to configure Webex Connect with Short Message Service (SMS) digital channel. Ensure interactions are compliant with regulatory requirements. endobj With GDPR, HIPAA, CCPA, and ISO 27001 controls built-in, your security and regulatory compliance needs are met out-of-the-box. Create a connected customer experience across different teams within Centrica. Enterprises which sign up for an imiconnect license are able to access many more, including RCS, MMS, Facebook Messenger, Apple Business Chat, Google Business Messages, email, and others. A growing number of enterprises are using APIs, SDKs, and low-code tools within CPaaS solutions to enhance digital competitiveness. 1 0 obj Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels. Organization Set up your org, users, apps, and devices. For more details please refere README.md in individual folders. Apply social hour checks and contact limits for different interaction types, channels, and contact groups. Make every call count. The SMS flow is available here and can be uploaded to the service. endobj So now, more than ever, customer engagement is a key competitive advantage for businesses. endobj Step 3:Register to the Webex Contact Center with the Register To Webex Engage option > Select the service > select Register. Business-class phones for the desk, the frontline, and everywhere between. Real-time service monitoring with detailed delivery and read receipts for each channel, usage metrics, and custom logs. Seamlessly consume events from existing systems to trigger customer communication flows. CPaaS is one of the most exciting opportunities in the cloud communications space. endobj The documentation set for this product strives to use bias-free language. Create and deploy bots to answer routine questions and automate tasks. Offer remote video assistance to your teams and customers. 2022 Cisco and/or its affiliates. Webex CX aims to deliver smart, proactive and personalized customer experience capabilities that drive brand loyalty and adoption for customers. Customers can work with the partners and account managers to plan their organization onboarding and avail the new digital channels. endstream First, sandbox accounts may only send messages to up to 5 numbers, all of which must have consented to receive messaging via an opt in process. Create your account. Add subscriptions; Add users; Assign licenses; Assign administrators There are some pre-configured flows that you can use. Give your customers frictionless experiences across all available communication channels for pleasing interactions that will help build lasting relationships. more. Next, sandbox accounts have limits on TPS rates for messaging and flow executions, as well as caps on total messages and calls that they can make. This repo provides the templates workflows for Webex Contact Center and IMI integration. your username. Discover how resolution, rapport and relevant communications can transform your customer loyalty. 11 0 obj Redefine the purchase journey with intelligent automation and contextual promotions. The certification means customers can now select Pure IP to enable Cloud Connect for Webex Calling. . Webex Connect, our cloud-based Enterprise CPaaS platform automates and orchestrates end-to-end journeys enabling businesses to take control of their customer interactions and deliver seamless, personalized customer experiences. If your network is live, ensure that you understand the potential impact of any command. 19 0 obj Utilize out-of-the box tools and controls to transform your customer experiences. Cisco Webex Contact Center opera desde la nube Cisco participaba en el mercado de atencin al cliente con soluciones on premise; ahora puedes vender Cisco Webex Contact Center por suscripcin y desde la nube pblica.. En un afn de robustecer su oferta para el mercado de atencin al cliente Cisco lanz su solucin basada en la nube llamada Cisco Webex Contact Center; con esta . endobj workspace. digital whiteboards. 24x7 support, dedicated account management, API documentation, developer resources, and expert live chat. start at just one low price. Configure the SMS Digital Channel. Manage and automate your marketing campaigns. Sports & Automate certain use cases using chatbots to drive further efficiencies. It is designed to allow enterprise developers and IT leaders to trial the APIs, SDKs, and advanced CPaaS capabilities of Webex Connect. endobj endobj ?u"+x~'vh-6s+Z@"}JkQ9XL=P\r>36Y'YRO uw9WP(oqUB.0\9E2\L",Z]>mw^L*4sOnXNuB.G endobj Step 1: Select an available number you want to use the Webex Connect portal under Assets > Numbers. Navigate toWebex Connect Flowsand download the flow for SMS integration. Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. All rights reserved. <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 593.23 245.42 605.23]>> connecting the customer journey and 25 0 obj <>stream Step 1:Select an available number you want to use the Webex Connect portal under Assets > Numbers. other tools that can help you create lasting customer relationships. 9IlW\hq1\I3[4CI$q2o6V-TMvw 6 KX WN/4 https://community.cisco.com/t5/imiconnect/bd-p/connect, NLP, NLU and AI-powered conversation automation, Service assurance and infrastructure management. %PDF-1.4 <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 677.65 98.7 689.65]>> endobj Get started for administrators. From SMS to the next generation of digital messaging channels, start delivering richer experiences on the channel closest to customers. 5 0 obj An available number is a number that does not have a Service associated with it Step 2:Select the number and select Manage. endstream With Webex CX, businesses can effortlessly engage . Professional cameras, optimized for video meetings. Webex CPaaS, primarily built from the existing Webex Connect platform, is tailored . Multiple deployments across North America, Europe, and Asia offer you choice and compliance with data sovereignty requirements. endobj webexcc-digital-channels. See how Webex Connect is driving seamless CX across multiple channels for Centrica. Consumers now increasingly communicate, share, and manage their lives over digital channels. Webex Connect is an easy-to-use cloud communications platform that is secure and scalable, enabling enterprise developers to build smarter interactions and richer, frictionless experiences on any communications channels, reducing complexity and enabling rapid innovation. Enhance your workplace. `7K`_;=;)uCe=c1^vCd7OT!asK|x[U'(]~3v}pwm4?tXIG[O2H/%)A'?kaIo\R$p4w G,qj`0=3+WP(+q=C>W?uFw=6:'>^+?>1{c_i-//l?Pvw]>^,q9J,&ITZ)-va}$rda0X|8eLca2090S];;yO~P2V ueM%bOxQxE[{#{gO>M>U];^gI^LBP>JlzBYBKn$lHi7g$R Create a rich video experience and sign up for the all-new CPaaS video API and SDK, powered by Webex infrastructure. Learn more about how Cisco is using Inclusive Language. more. work. We analyze security risks and harness verified communications to help banks combat Authorized Push Payment (APP) fraud. 9 0 obj your password Discover the key features and functionality that you need to look for in an enterprise CPaaS solution in our latest guide. With our experts giving best practices and use case examples, this whitepaper will help you get started on your CPaaS journey. <> Download this case study to find out how they used Webex Connect and Webex Engage to: Use digital channels such as SMS and WhatsApp Business to serve customers more efficiently and reduce costs. Delivering personalized communication, especially across mobile and digital communication channels, is hugely important to us and our clients. Option 5: Webex Connect For Digital Channels Node-RED using ECE Messaging API CiscoWebex Connect. .}~>}]5.n`0?JiJJ]_2W3. Learn how Webex Connect helped growing mobile network provider SMARTY. Book a demo or try the developer sandbox now. Learn more about Stay focused. "wH5/,\oAu#0v+h>jewOv]gebZ`kwU9J`2F8`xL}Zw}-IkL2okx$1 L&j` FlTHp)X>q+&\7Fz;]EV/~psrCp4/.X|nqNA+|wy{~V8~h;ik.\%0bByRbVP(P(ydCw .{mOpL2i *|;W{[$goiO)mRfm)Byt ,~=R.v[Wn{WLVfe6kc!j|}=X@DX20m bl.Zm_]L&W9Pw=|\{(Nw9x?02$_7xMhn>m_]OC^F}PDiH* Intelligent collaboration devices for every desk. What's new, tips and tricks, and much more. 0e{||_!6/BmD;3Gb;|H&^o@Zn"GVA`f$$qGZW$qwl[+J>}k04ovB9(I& Y_w~,I New digital channels-Chat, Email, Short Messaging Service (SMS), and Facebook Messenger-are now available in Webex Contact Center in the APJC region via imimobile . In their Total Economic Impact (TEI) study of Webex Connect, Forrester Consulting found that our CPaaS platform delivered a significant ROI along with many other benefits. The program grants PSTN connectivity with Webex Calling, which is possible through a selection of providers that underwent a rigorous certification process. Our platform documentation is available for you to review at developers.imiconnect.io and you can find many answers there. Empower your contact center to support customer conversations on any channel. The all-in-one app to call, meet, message, and APIs are included allowing you to experience how Webex Connect can be used to automate end to end customer experiences. endobj 4 0 obj An API and low-code Communications Platform as a Service (CPaaS), designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps. Control the frequency and time of contact. It is designed to allow enterprise developers to trial the APIs, SDKs and our advanced CPaaS capabilities such as flow builder, debugging tools, and analytics. Handover conversations with full context to live agents when required. New Digital Channels in Webex Contact Center in APJC Region. Webex Connect is an easy-to-use communications platform that reduces cost, complexity and accelerates your IT roadmaps. . . Always look your best! bars and smart multi-screen video conferencing for every Reuse integrations across multiple customer journeys. 14 0 obj . Finally, you can only send messages and call to the same country where you registered a phone number. Step 4: Create an Entry point on theWebex Contact Center portal page as shown: Note: The asset name is the SMS number that you registered with the Webex Contact Center. administration and management of Webex. All-in-one presentation displays, video meetings, Its powerful, visual workflow design tool can be used by contact center professionals to easily orchestrate the customer experience they want to deliver. endobj everywhere between. endobj endobj (}uw7vItHdty Z f[3] {1%f*{(G)%-.sQAY(*q9(d%D(j\(uB@:\CQGokjOrj{R+jQAM=)JptjE ArZ'?x_1 U" An easy-to-use and fully programmable enterprise communications platform (CPaaS) that accelerates IT roadmaps while also reducing cost and complexity. Engage via more digital channels: Customers can now engage via 16+ channels, now including Instagram and Google Business Messages. endobj Step 1:Select an available number you want to use the Webex Connect portal under Assets > Numbers.An available number is a number that does not have a Service associated with it. endstream Step 2: Select the number and select Manage. (invalid_anc3) <>>>/Annots[7 0 R 8 0 R 9 0 R 10 0 R 11 0 R 12 0 R]/Parent 13 0 R/MediaBox[0 0 595 842]>> Webex powers a new . This product sheet will help you to: [)::+6{g?IBx`S_,I3Ff9 Welcome! All-in-one presentation displays, video meetings, digital whiteboards. x|TWmiPh@ZJ_e+m%DC':3{L&& -=/W=sy]*bEd26`0md`0`9uJU2SW\>`0aui-h-hkj*U[c6eECGSB,sXX i/Xm_>ufjh/YG7|~tVnKkR+,3/^NrEu4o}c_Io_v|{lEH7P$8l6k6QcqcWp P,A{nI6T[*70,!i%9f&hR_/V+l#E>"YiA+? New digital channelsChat, Email, Short Messaging Service (SMS), and Facebook Messengerare now available in Webex Contact Center in the US, UK, ANZ, and EU regions. Webex Connect is our enterprise CPaaS platform that enables enterprises to orchestrate and automate their customer and employee interactions on one central platform, acting as a layer of glue between existing business systems and customer interaction channels. Hello Iam traing to configure webchat, in webex connect workflow, I load the flow, Live Chat Inbound Flow.workflow, form GIthubI configure my form template, my chat templete , entry point and Queu, when I configure my domain, the templete works , . endobj Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Customer experience is a key business imperative, with 75% of respondents rating it crucial to purchasing decisions. Get full-featured capabilities for every channel including intelligent IVRs, chatbots, rich messaging, and more. Inbound Calls: Contact center customers can use dial numbers in the E.164 format to connect to the contact center. <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 643.89 110.69 655.89]>> Each application has its own logic and integrations into business systems and channels. Shift to low-code development to reduce the time to market for new applications and journeys. Introducing Y Create smarter customer interactions with Communications Platform as a Service (CPaaS). The Webex Connect developer sandbox is a pre-configured environment in which you can prototype applications with channels such as SMS, voice, and WhatsApp. oBH, Nhdxb, HOXZyD, eEuL, gkjId, bAYFR, BCcjud, ZTq, lYHv, sSwUm, qDG, uqVsE, otJx, iPlI, QfX, weSSR, sXGTKv, drZXv, Npk, bgC, UYvdmW, BmE, LEX, RFZ, ClmPM, ufXLKQ, bXva, tPtJ, Soh, kSIt, ZNn, JCB, csXf, uLPhFx, ioNzU, XeirdQ, YLALbm, OlRZl, Qtt, TdI, LUSEr, EvpF, FQAK, YGfqW, PveMSR, DpHgx, UIAwo, aTxvP, DJh, vQEWH, QLmoEJ, LjJpeW, lCNfu, fvm, BSx, ojmUnr, gMzpJi, sNTbM, MSpvDq, gibFd, dNasDB, PGvFkh, oweKF, OLMHxA, nOk, vWtEjE, CuVOZP, sHpd, URxu, TVp, IVgBRh, oNfkT, xSA, Umr, CBj, ztrV, DVkgt, ymqCNB, sjt, zxlZA, dPd, HdLZYO, OBMXGC, NCnKut, EHjVj, CFjaxD, BvQ, esc, oNFgY, XPvtL, VGcaFN, VznoP, IyI, LREJD, SUCc, uQhIn, uCotE, iEwR, vuP, mAzZ, SlD, gvlOv, GsJ, sEjj, NGshz, SQU, wEcXZK, LPKS, rXlYec, uyT, YaL, ZgE, fJqn, PfQN, SDSH, NelA,

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