A refund will be issued once the item is confirmed to be in good condition. For more details, please refer to shipping information. In such cases, some banks will withhold payments for up to seven Working Days before releasing them back to the cardholder. How does LookSKY protect my credit card information? Sky Returns/Exchanges. In your order shipping notification email. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We apologize for any inconvenience, which may be due to an incorrect or incomplete address, invalid phone number or other reasons. Your email address will not be published. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. We accept returns within 14 days of receipt for most brand new items. Thank you for your interest in working with us! In this article, well examine how to return Lucy in the Sky items and other as often as possible posed inquiries about the Lucy in the Sky return procedure. When you check out, the platform default your shipping address is your billing address. No, the address on the parcel is the overseas transport warehouse of the logistics party. For reference only, orders are charged in $USD, BE THE FIRST TO KNOW ABOUT THE LATEST NEWS AND PROMOTIONS. Returns and exchanges for online orders are only accepted within 10 days of receipt by customer. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. INTERNATIONAL SHIPPING Most products on our website can only be shipped within the United States. All orders are subject to availability and confirmation of the order price. Lucy in the Sky offers free returns for anyone shipping within the United States. Will do Caesar, thank you for the heads up! PAYMENTS WHAT METHODS DO YOU ACCEPT FOR PAYMENT? More than 90% of international flights have been grounded or will be suspended. If possible, we suggest you try PayPal or online bank transfer. The CVV/CVC code is the 3-digit code on the back of your credit card. To delete an item, click the "Delete" button; To change the number of items: click the "+" button to increase the number, and the "-" button to decrease the number. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. https://www.lucyinthesky.com/shop/index.php?route=account/login. Please check your spam and whether your email address blocks our mail. Hello, we support credit/debit card, PayPal. Please use the following size guide to help determine your size of clothing. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. You may return any style for store credit within 14 days from the delivery date of the style. Thanks everyone! That's good to know, I'll return the router tonight. I don't have a booster so I'm hoping that is just an error/template on the em All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. 14. Return or recycle your Sky Mobile equipment What are you returning? Posts. Return policy: Returnable until Jan 31, 2023 For the 2022 holiday season, returnable items purchased between October 11 and December 25, 2022 can be returned until Does Lucy in the Sky Take Returns Without a Receipt? Lucy in the Sky offers a 14-day window from the day you receive your product to initiate a refund request. During peak season, allow extra processing time due to higher than normal volumes. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. If you need to cancel your order, please email after-sales@shoplooksky.com. Note: Only one coupon code can be used per order and cannot be stacked. Please check the stock status through the product page on our website. CVV/CVC code. 7. Your email address will not be published. What should I do? Packages may be delayed for the following reasons. Returns are free if youre shipping within the United States, for international returns, the customer is responsible for the shipping costs. You must email for a RETURN AUTHORIZATION NUMBER prior to returning merchandise. Hello, shipping costs depend on which country you want to ship to. Step 1: Click the View your order button to enter your order list. If you placed an order without an account, you can use the same email to create an account to access your return label. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Check with neighbors, roommates, family members or anyone else who may have been home when the package was delivered. If not filled out correctly, your return may encounter problems in processing. Step 2: Review your order list and find the waybill number. Delayed processing by local freight forwarder. We will process and update the return status in your account "My Order" - "Refund Status" as soon as we receive your return. 3. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. ", Before you click "Continue checkout", you need to check if you are entitled to other discounts, such as "extra discounts". This may be due to the following reasons: 1. Please read the email in full, there may be pertinent details which may have been missed. Returns must be made through registered mail at the customers expense. Please note that business days do not include weekends or public holidays. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. 1. If the order has already been shipped, we can't make any changes to it. Sky Returns Policies. For damaged products, you can email the company with photographic evidence and then youll have the option of a full refund, store credit, or reimbursement for repair costs. For cooperation, please contact: usservice@LookSky.ai. Select which products you'd like to return then follow the Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. To view your items, click the "Shopping bag" button in the upper right corner of the page. You can choose to accept or decline cookies. Sometimes, because packages are in transit, tracking information is not updated for several days. It has a "sizing guide" for your reference for checking the size of goods. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. For further information, please visithttps://help.afterpay.com/hc/en-au/. Make sure you have entered the correct card security code and try again. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Can I use expired coupons/discount codes? 17. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. We encourage you to review those policies when you visit those sites. Returns must be made through registered mail at the customers expense. For more details, please refer to. If you need your return processed in advance, please reach out to us. If you hang on to it, youll pay a non-return fee. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Over credit card limit. Yes! For measurements, please place the garment on the floor and use a tape measure to measure the chest, waist and hip circumference. We do not save your payment method details on our website. No further information is required on your end, the return label has all your information. All orders are subject to availability and confirmation of the order price. Our garments are made in Guangzhou, China. Yes, you need to pay for return shipping. You can contact us to remove unwanted items. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We offer a refund or exchange/costume alternation for defective items, missing items, or items Step 5: Select your payment method and click "Pay now" to complete the purchase. We do kindly advise to allow up to 10 business days for any original payment refunds to reflect in your bank account balance. , over 6 weeks. The shipping address can be edited or added by "My Address". We have Live Chat and Email available for any questions or concerns. Your return will be processed HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? As per our return policy, we require you to cover the shipping fee in order to return items for replacement. We are not responsible for delayed shipments due to invalid addresses, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Note: We recommend measuring your size to compare with our size chart. We will process your refund once we receive the returned package. After the request is received by the company, youll get an email with a You don't have enough balance on your card. It's good for the environment and your clothes! We want you to be completely satisfied with your Sky order and will accept your return of product in original condition, unworn, with all tags attached if requested within 10 days of receipt of your package. Note: currently, only the original goods can be refunded. Please Note:30-day back does not include a free shipping label. The customer is responsible for returning items in their original condition within 2 weeks of delivery. The current platform only supports the original refund according to your payment method; Please check whether your paypal or credit/bank account has received the refund. If your package is still lost or missing, you must wait to contact us within 10 days of the expected delivery date of your order to file a claim. My order was returned to the sender or rejected. For costumes that are made to the wrong size, Skycostume.com will make a new costume for free if it is determined that we made the error. 15. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. The order may be returned to the sender for one of the following reasons: The carrier is unable to deliver your package or the order is rejected by the customer upon delivery. Please note: We have a size list next to each item. Thank you for your understanding! Please Note:Duties and fees collected are non refundable. Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. Work credit card. After your return is processed and returned to our equipment, please look forward to the refund to your bank account within 7 days. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. I live in the United States and love to shop in retail and online. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Images copyright 2022 Lucy in the sky inc. All rights reserved. According to the situation of the transportation company, your order may be delayed for 2-4 days, seven days of shipping, please wait patiently. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. More information about our online return policy? The issuing bank rejected your payment. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Depending on the return queue, it may take more or less time than the average 20 days. On your Sky remote, press Home > keep pressing down and select Settings > System Management > System info. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Lucy in the Sky, Inc. operates this Website. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Check your email to find the tracking number. If your order includes pre-ordered products, we will notify you by email of the estimated delivery time. For more information about returns, see Return Policy. We have very strict standards such as dimensional standardization and quality inspection, and our quality team visits the factory every two weeks. For example, if you order a one-piece dress, it will take 1-3 Working Days to process, and 8-12 Working Days to ship if you choose standard shipping. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. 9. 10. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Shipping is free over US$75 and US$6.90 for orders under US$75. We will change it for you in the background. This is the Sky Stream puck you activated first. Ship your items to the address provided in an email once your return request is approved. Please visit "My Order" to check the order status, it may still be in process. @AnnArc63 When you do send the equipment off, make sure you get and keep the proof as Sky have been know to incorrectly contact people saying the Your refund will be issued to your original payment method. Any currency conversion are for reference purposes only. You can ask your local post office Can I Return Lucy in the Sky Product After Use. All of our fabrics are of high quality, high elasticity and breathable, providing you with the most comfortable and soft products. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Please give us some more time. 1. Thank you very much for your support and understanding. 6. For international orders, any taxes or customs fees are the responsibility of the recipient. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. All returns are subject to validation and approval at Kiara Sky Nails discretion. Reels. My goods have been damaged. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Xx.". This document governs your relationship with www.lucyinthesky.com (Website). If you choose expedited shipping (5-8 Working Days), you can expect to receive it in 8-12 Working Days. Please Note:Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. You will receive your tracking number once your style/s have been shipped. We want you to be completely satisfied with your Sky order and will accept your return of product in original condition, unworn, with all tags attached if requested within 10 days of receipt of your package. Note: If you paid an As an online store, our prices will change according to fashion trends, inventory, promotional activities and customer demand. The following conditions may affect the price of the order. There are no fees if you pay on time. @Dmuggy11 wrote: I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. @Dmuggy11 You have added to a thre Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. 12. We are very sorry that transport delays are inevitable during an outbreak. Shipping to US, UK, Australia & Canada. Note: The email should indicate the order number to be cancelled. #LookSkyGals. We love to hear from our customers! Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. If you made a purchase on the site without an account, you can still use the email provided at purchase to generate your return label. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Yes, for unshipped or out of stock products, you can click here to contact our customer service, and then return. You may return any style for store credit by contacting us with your order details within 14 days from the delivery date of the style. Please log in to your SKYootd account and visit "My Orders" to see the status of your order. Hello, it usually takes 1-3 days to process the order. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Please check the Shipping Address you put in your profile. You can choose to use other addresses as billing address. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Clothing (Brand) Looks within your reach. Please reach out to us at shop@lucyinthesky.email with a picture of the fault/quality issue before returning your styles, in these specific cases. However, if youre issue is a case of a damaged or delayed product, you can choose a full refund, store credit, or reimbursement for any repair costs. Our regular return policy applies to all orders made through AfterPay. If you want to know about the timeliness of shipping, please visit our shipping and delivery page for more information. 18. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Please be sure to indicate the RMA# on the outside of the box. Could you contact the Courier first for more details? We suggest washing our clothes with mild detergent and low temperature. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Please click here for more details: Return policy. We do not provide information to these agencies or companies for marketing or commercial purposes. 2. Skycostume.com ships all orders to the address provided by the customer. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. However, the store credit you receive after initiating a refund can be used in place of a formal exchange. The company also says you can place a new order and they will process the order with your original payment method rather than an entirely new order. Items that youve had for more than 14 days or items that appear worn, cant be returned to Lucy in the Sky. Please keep your proof of postage and/or return tracking number when you send a return item. the Russian customs process We have developed an international PUDO network SkyNet Returns We provide your customers with an online portal that allows them to select their Returns options and generate a label for the shipment to be returned back to a SkyNet In-Country Office. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? After shipment, we will send you tracking number by email, you can through the tracking number here: https://www.17track.net/en (global logistics platform). If you are not completely satisfied with your Kiara Sky Nails purchase for any reason, we will happily accept a return within 30 days of receipt and issue a refund to your original payment method, excluding shipping and handling. All orders ship out of Los Angeles, we design all of our styles in-house. If the discount code has not expired, please use the discount code in your next order. We are trying to speed up the process and make sure your package arrives as soon as possible. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Can I exchange the goods I received for a different size? All prices advertised are subject to such changes. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. The card information is incorrect, please check the expiry date, billing address and security code (the security code is on the back of your Visa/Master card). 2. The following items Are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. We ship from China to the world. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If necessary, it is recommended to send an email to after-sales@shoplooksky.com to provide your order number, product information and pictures for problem feedback and request processing. More than US $ 5.90+, Express delivery. You should check this page from time to time to ensure that you are happy with any changes. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 9. How much will it cost to deliver it to my area? In this article, well break down how to return Lucy in the Sky products and other frequently asked questions about the return process. Note: You need to provide pictures of SKYootd, product details and the main purpose for which the picture is used. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Sorry for the inconvenience. We are not responsible for packages lost/stolen after they are confirmed delivered. * If the package does not arrive on time, please contact us within 6 months of shipment and our customer care team (usservice@LookSky.ai) will get back to you within 24 hours. The customer is responsible for returning items in their original condition within 2 weeks of delivery. For specific transportation time and transportation costs, you can inquire through transportation information. January 14, 2022 By Laura Ritterman Leave a Comment, Last Updated on January 14, 2022 by Laura Ritterman. If you are not 100% satisfied with the items for any other reason, you may request a refund. If you need your return processed in advance, please reach out to us. Note: There will be some delays in shipments due to COVID-19. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for each piece of equipment you fail to return, as below. How long will it take to ship my order? We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. To return your Sky Box, simply follow the same procedures listed above. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Send an email to after-sales@shoplooksky.com with your order number and information about the problem. What if my package gets lost or stolen? We also welcome the voice of our customers! If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. We will not be liable if for any reason this Website is unavailable at any time or for any period. Domestic: We provide standard transport, express transport and emergency transport. If your account has been closed or you have a replacement card and the refund still hasn't appeared in your account after 15 days, contact your card issuer. See our return policy and learn how to return a product. If you don't receive a response to an email or Facebook message, please be patient. Regular priced items purchased with a coupon code of Videos Tagged. SKYootd has several international warehouses in Asia and the Americas. Customs clearance is inefficient and goods can be held in customs for much longer than expected. Once an order is placed, it can't add any coupons. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). 4. We will process and email you the tracking information as soon as possible. For products that have already been shipped, you cannot exchange or return them until you receive them. For wigs and other ready-to-ship items, we usually ship the same day of your purchase. We are keeping a close eye on your parcel and trying to speed up the clearance process. Out side of contract you own all Sky+ equipment and can do with it as you please, it does not have to go back to sky Below is my forum signature th In terms of strictness, Lucy in the Skys return policy is more rigid than other online stores. This means that the price of an item can change after you buy it. You'll need to get the account holder to do this. Customers are responsible for submitting all required address information. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). 2. Print the label and then drop it off at your nearest USPS drop-off location. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. IS YOUR WEBSITE 1. Regular priced items purchased with a coupon code of 20% or more are eligible to be returned fot store credit. What material do you use for your products? SKYootd comes out with a new collection every season! Step 1: Log in to your account at www.https://www.skyootd.com/. 2. US $10.90+. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. When returning swimwear, all items must be in their original condition, unworn, with all tags and sanitary protection intact. As most international airlines are out of service and the customs clearance process is longer, the delivery of your package will take much longer than expected. 3. Yes. 3. Regular returns will be refunded in the form of store credit. Send us photos of these measurements. Can you receive my order by the appointed time? 6. We'll contact you to let you know if you need to pay these charges and how much they are. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Hi, Im Laura and I love fashion, cooking, my kids and finding great shopping bargains. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you dont have the chance to try on the clothes beforehand. Expired discount codes cannot be used. Our distribution centers and corporate headquarters do not accept return delivery. On the confirmation bag page, there is a "Enter or select a coupon code" area above "Continue checkout. phone case)? We will email you the tracking number after shipment. Shipping labels are generated from the address you put in your account information. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. However, Skycostume.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. What should I do? Generally speaking, there is no extra charge. Click the "Add to Shopping bag" button. To return an item purchased at shopsky.com, click the Request RMA# link to the right. If you have received the waybill number, but the waybill information has not been updated, please be patient. The airline industry has been hit hard by the new coronavirus. Save my name, email, and website in this browser for the next time I comment. You are advised to check our size information and confirm the order information before placing an order. This portal is accessed through a stand-alone Returns Webpage. What should I do if I receive an order with the wrong size? This is a generic card error - this means that your bank is rejecting the transaction at this time. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. After that, it can take a few days to arrive.Although we try to provide the fastest delivery, there is no exact delivery date, just an approximation. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection in business). If you need specific product measurements or have further questions, please email us at. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time. Please ensure that you wear undergarments when trying on swimwear. 19. If you need to adjust it, you can modify it before payment. You must not establish a link from any website that is not owned by you. Service 466 4. Please enter your email address and order number in below form. We do not offer refunds or credit for packages confirmed to have been delivered. If you have any suggestions about our production, please feel free to contact us at usservice@looksky.ai. Sometimes, because we try to get the product to you as quickly as possible, we process and ship the order quickly after the transaction. Modify product size or color information: Before the order is shipped, you can send an email to after-sales@shoplooksky.com to contact us for your cancellation order and then re-order to select the color and size of your favorite goods. All such rights are reserved by www.lucyinthesky.com and its licensors. We are pleased to be able to offer you international transportation. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the new order. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. 13. Please note we cannot ship express orders to University/PO Boxes. We'll send you a shipping confirmation email once it's shipped. We are not responsible for any returned packages that may be lost or stolen in transit. If the item has not been shipped, you can contact us for a replacement or a refund. Be sure to check the return policy before purchasing. Rascal Does Not Dream of Bunny Girl Senpai, Important notice about shipping for Halloween 2022. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Is It Wrong to Try to Pick Up Girls in a Dungeon? Of course! 5. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Shipping costs are non-refundable. You will need to speak to Sky before returning your phone so thnat then know you ae doing it, don't just return it without their knowledge. All international orders are shipped with DHL International Packet Plus. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Our team ensures that your order is processed as quickly as possible. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. If you do not have any pending orders in your account, we suggest you contact us to remove them and you can re-register with the correct email. At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. Shipping charges are non-refundable. If your Sky Q or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. If you see a "insufficient funds" error when making a credit card payment, make sure you have sufficient funds in your account to continue. What should I do if my order is overcharged? If you use a promo code in your order, the discount may not apply to all items in your shopping basket. Please contact us with email :Info@skycostume.com to know the return address. If you haven't heard from us within 28 days, please contact us at after-sales@shoplooksky.com. As the costumes from Skycostume.com are all custom-made according to the customers measurements, we offer a fair and responsible return/exchange policy. Lucy in the Sky doesnt do direct exchanges for customers. Please check whether the receiving address information of the order is wrong. Only one coupon code can be used for each order. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. You can estimate the delivery time based on the processing time of your order, plus the shipping time. To initiate a return, you need to make a return account within the website. A cookie is a small file which asks permission to be placed on your computer's hard drive. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. For more information click shipping and Delivery. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Before the order is shipped, you can send an email to after-sales@shoplooksky.com to contact us for your cancellation order and then re-order to purchase your favorite goods. Do you provide door-to-door delivery service? ALL accessories (jewelry, scarves, headwear, handbags, etc.) If you would like to return a new and gently used item within 30 days of receipt, please visit Kiara Sky Returns and place a new order for the item you wish to purchase. Get an extra 10% off* your order right away, exclusive access to unbeatable deals, and the first look at exciting NEW KS products! I don't think Sky will be to bothered about those but if you do want to return them then use a box you have and use this link to help you to return As you know, we post our return policy next to each item. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. As soon as you place the order, it is processing on our end. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Typically, when a returned package is delivered, it may take us 1-3 days to collect the package and open it for confirmation. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. 14. Notification of shipment during the epidemic. After review, where possible, we will send you a replacement product or refund you the price of the defective item. Can unshipped or out of stock products be replaced or returned? 7. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This cost is not covered by us and is charged directly by your local government. Book #2 in the gripping new suspense series filled with twists and turns! We will make every effort to locate the package and make any necessary changes before it ships. If I don't like something, can I return it or exchange it? We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Thank you for your online Pink Sky Boutique purchase! We accept items that have not been WORN, WASHED OR ALTERED and ALL TAGS MUST BE Generally, we support delivery to the shipping address you left on the order. Intellectual Property, Software and Content. Hello, you can edit or reset your password by clicking the "Account Security" button in "My Account". United States. If we are unable to contact you we will treat the order as cancelled. Normally, an email with a tracking number will be sent to your email address within 24 hours of the order being sent. The stated ship times cannot be altered with the delivery method. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. This will be automatically applied to your account attached to the email address used for the order. What should I do? SKYootd only supports email login, so make sure you are logging into the correct account. We would suggest to double check your card details. 2. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Our agent will provide you with a solution. You can check the quantity of items in your order and there may be some items with additional quantities when placing the order. I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. Please note that orders can only be cancelled before they leave our warehouse. If the issue persists, we would suggest to follow up with your bank. 13. Application coupon codes or credits are optional and can be filled out on the checkout page. Please use your original registered email address to log in to our website. Step 2: Find the order status and tracking number. We totally get it, all of us at some point have added one too many items to our cart or changed our mind about a cute color after we order it, but thats not a problem at all! We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. I HAVE MY TRACKING NUMBER. If you have been charged and the order status is unpaid, please contact us to confirm the transaction ID or PayPal payment receipt. I want to change the size, color or address of the product. The platform defaults your billing address to be the same as the delivery address. I have received the package, but the size and color are different from those on the official website. Please make sure that the style is in original condition otherwise it may be sent back to you. Please note that incorrect CVV/CVC codes cause payment failures. You can find this label in the Order History section and view the order you need to return. Sky Stream customers: If youre keeping at least one Sky Stream puck, make sure its your Primary device. 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